Privacy Policy

Last updated: 17 de maio de 2025

1. What Information We Collect

Controlei collects information necessary to provide our financial management services. The types of information we collect include:

  • Account Information: Name, email address, phone number, and authentication credentials
  • Financial Data: Income, expenses, bank accounts, credit cards, investments, and financial goals
  • Transaction Data: Details of financial transactions, payment methods, and billing history
  • Device Information: Device type, operating system, browser type, and IP address
  • Usage Data: Pages visited, features used, time spent, and interaction patterns
  • WhatsApp Data: Phone number, messages, and communication history (when WhatsApp integration is enabled)
  • Payment Information: Payment method details processed through Stripe and MercadoPago (never stored directly)
  • AI Processing Data: Expense descriptions and financial queries sent to AI services for categorization and analysis

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

To provide, maintain, and improve our financial management platform, including expense tracking, budgeting, and financial analytics.

Authentication & Security

To verify your identity, prevent fraud, and protect your account and data from unauthorized access.

Payment Processing

To process subscriptions, payments, and billing through Stripe and MercadoPago.

Communications

To send you service updates, password reset emails, WhatsApp notifications, and support messages.

Analytics & Improvement

To understand how you use our platform and improve features through analytics and usage tracking.

Marketing

To send promotional content, feature announcements, and marketing communications (with your consent).

AI-Powered Features

To provide intelligent expense categorization, financial insights, and AI-powered recommendations.

3. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. For detailed information about the cookies we use, their purpose, and duration, please visit our Cookie Policy.

We use the following types of tracking:

  • Necessary Cookies: Required for authentication and security
  • Analytics Cookies: Google Analytics, Ahrefs, and other analytics services
  • Marketing Cookies: Facebook Pixel for ad retargeting
  • Preference Cookies: Intercom and Crisp for support chat

4. Do Not Sell My Personal Information

For California Residents (CCPA): Under the California Consumer Privacy Act, you have the right to request that we do not sell your personal information. Controlei does not sell personal information to third parties for monetary consideration. However, we do share information with service providers for analytics and marketing purposes, which may be considered a "sale" under CCPA.

To exercise your right to opt-out of the sale of your personal information, please contact us at suporte@controlei.app.

For Brazilian Users (LGPD): Under the Lei Geral de Proteção de Dados (LGPD), you have the right to request the deletion of your personal data. To exercise this right, please contact us at suporte@controlei.app.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

GDPR Rights (European Union)

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time

CCPA Rights (California)

  • Right to know what personal information is collected
  • Right to know whether personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to delete personal information
  • Right to non-discrimination for exercising CCPA rights

LGPD Rights (Brazil)

  • Right to access your personal data
  • Right to correct inaccurate data
  • Right to request deletion of data
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to request information about data sharing

To exercise any of these rights, please contact us at suporte@controlei.app.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

  • Account Data: Retained while your account is active and for 30 days after deletion
  • Financial Data: Retained for the duration of your subscription and 1 year after cancellation for tax purposes
  • Transaction Data: Retained for 7 years for tax and legal compliance
  • Consent Data: Stored in your browser's localStorage until you clear cookies or withdraw consent
  • Analytics Data: Retained according to Google Analytics retention settings (typically 14 months)

You can request deletion of your data at any time by contacting suporte@controlei.app.

7. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: suporte@controlei.app

Website: controlei.app

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of Controlei after such modifications constitutes your acceptance of the updated Privacy Policy.